Returns & Refunds Policy

Lasyl Audio Visual Centre Ltd
London, United Kingdom

1. Overview

This Returns & Refunds Policy outlines the terms under which Lasyl Audio Visual Centre Ltd accepts returns, exchanges, and refunds. By purchasing from us, you agree to the terms set out below.

2. Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

3. Returns Eligibility

3.1 Standard Returns (14 Days)

Customers may request a return within 14 days of delivery or collection, provided that:

• The item is unused, unopened, and in its original packaging

• All original components, accessories, manuals, and packaging are included

• The item is in resalable condition

3.2 Condition of Returned Goods

Returns will only be accepted if:

• The product is undamaged

• The packaging is intact and complete

• The item shows no signs of use, installation, or handling beyond inspection

Any item that is:

• Damaged

• Used

• Missing parts

• Not in original packaging

will not be eligible for return or refund

4. Non-Returnable Items

The following items are strictly non-returnable:

• Custom-ordered or special-order items (including bespoke or made-to-order products)

• Installed products or products that have been installed or attempted to be installed

• Services, including all installation work, labour, and configuration services

5. Exchanges

Exchanges may be offered at our discretion where:

• The item is unopened and in original sealed packaging

• The item meets all return eligibility criteria

We reserve the right to refuse exchanges if these conditions are not met.

6. Inspection and Approval

All returns are subject to inspection and approval by Lasyl Audio Visual Centre Ltd.

• Returns must be authorised prior to being sent back

• Upon receipt, items will undergo a condition assessment

• A return will only be processed once it has been approved following inspection

We reserve the right to:

• Reject returns that do not meet our criteria

• Apply deductions where applicable (if agreed in writing)

7. Refunds

Where a return is approved:

• Refunds will be issued to the original payment method

• Refunds will be processed within a reasonable timeframe after inspection approval

We do not refund:

• Installation or service costs

• Delivery or collection charges (unless required by law)

8. Faulty or Incorrect Goods

If goods are:

• Faulty

• Damaged on arrival

• Incorrectly supplied

You must notify us as soon as reasonably possible. Your statutory rights under UK law will apply.

9. Return Process

To initiate a return:

1. Contact Lasyl Audio Visual Centre Ltd with proof of purchase

2. Await return authorisation

3. Return the item as instructed

Unauthorised returns may be refused.

10. Contact

For all return enquiries, please contact:
Lasyl Audio Visual Centre Ltd
London, United Kingdom